Finders Fee Global, operated by FFG GLOBAL DEALMAKERS LIMITED, provides digital products, memberships, mentorship, business networking, commercial opportunity, advertising, and promotional services through our website and related platforms.
We are committed to clear information regarding our services, delivery, cancellations, and refunds. By purchasing an FFG service, you acknowledge this policy.
1. GENERAL REFUND PRINCIPLES
Refund eligibility depends on the service purchased, whether access or delivery has commenced, and the circumstances of the request.
Refund or cancellation requests must be sent to [email protected] with your name, purchase email, service purchased, transaction details, and reason for the request.
A request does not automatically guarantee a refund. Each request is reviewed according to the applicable service terms. Nothing in this policy limits mandatory consumer rights that cannot legally be excluded.
2. OPPORTUNITY NETWORK
The FFG Opportunity Network provides access to curated commercial opportunities, deal alerts, buyer requests, seller mandates, and related business networking information.
Payments are generally non-refundable once access has been activated or provided.
If a verified technical or administrative issue prevents access, contact us promptly so we can investigate and, where appropriate, restore access or provide a reasonable resolution.
For recurring memberships, cancellation before the next billing cycle stops future charges but does not automatically refund a period already paid for or accessed.
3. PRIVATE DEALMAKERS NETWORK
The FFG Private Dealmakers Network provides premium access to a private professional network, curated deal flow, commercial opportunities, and business connections.
Payments are generally non-refundable once membership access has been activated or provided.
Verified access issues attributable to FFG will be investigated and addressed appropriately.
4. FINDERS MASTERCLASS
The Finders Masterclass is a digital educational product. Purchases are generally non-refundable once digital content has been provided, downloaded, or accessed.
If a genuine technical issue prevents access, contact [email protected] for assistance.
5. FFG MENTORSHIP
FFG Mentorship is a structured professional mentorship programme.
Once mentorship has commenced, refunds are generally unavailable for sessions, onboarding, support, resources, or services already provided.
If the programme has been paid for but has not commenced, a cancellation or refund request may be considered on a case-by-case basis.
6. ADVERTISING & PROMOTIONAL SERVICES
Advertising services are quoted according to campaign scope, duration, deliverables, audience, and agreed requirements.
Payments are generally non-refundable once a campaign has commenced or promotional services have been performed.
If a paid campaign has not commenced, cancellation or refund may be considered depending on work performed, third-party costs, reserved promotional capacity, or other resources committed by FFG.
7. SERVICE DELIVERY & ACCESS
Digital products and memberships are generally delivered electronically through the access method stated at purchase or instructions provided after successful payment.
Where manual onboarding, approval, invitation, or direct communication is required, relevant instructions will be provided after payment confirmation.
Customers who do not receive expected access should contact [email protected] promptly.
8. DUPLICATE, INCORRECT OR UNAUTHORIZED PAYMENTS
If you believe you made a duplicate payment, were charged incorrectly, or a transaction was unauthorized, contact us immediately with the relevant transaction information. We will investigate and take appropriate corrective action where confirmed.
Customers may also contact their bank, card issuer, or payment provider where appropriate.
9. APPROVED REFUNDS
Approved refunds will generally be processed through the original payment method where technically possible. Processing times depend on the payment provider, bank, card issuer, or financial institution.
10. CHARGEBACKS & DISPUTES
Customers are encouraged to contact FFG first regarding billing, access, delivery, or service issues so legitimate concerns can be investigated and resolved. This does not prevent customers from exercising rights available under applicable law or through their payment provider.
11. CUSTOMER SUPPORT
For refunds, cancellations, payment issues, billing questions, or access problems:
FFG GLOBAL DEALMAKERS LIMITED
Email: [email protected]
Website: findersfeeglobal.com
We aim to acknowledge and respond to customer enquiries within one business day.
12. POLICY CHANGES
FFG GLOBAL DEALMAKERS LIMITED may update this policy when necessary to reflect changes to services, payment processes, legal requirements, or business operations.